Conduct an IT Self-Assessment - Digicon Corporation

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Enterprises like yours rely on technology for everything from controlling costs to furthering innovation. Regular assessments of your organization’s IT ensure the health and growth of your business. The information and questions below can help you get started on identifying any existing gaps or room for improvement in your IT operations.

Assessment

Establish an Overview of your IT
Name*
First Last
Email*
Phone Number
Company Name*
Your organization’s IT systems are located in:*
IT Infrastructure
- A company site – an office location or internally operated data center
- A third-party site – managed service provider or colocation data center
- A public cloud, such as Amazon Web Services, Microsoft Azure, Google Cloud, or other cloud provider
- Some combination of the above
- I don’t know
Who is responsible for maintaining the IT infrastructure?*
IT Services
- We have internal IT staff
- We use a managed service provider
- Our maintenance is ad hoc/as needed, or we use an hourly IT consultant
- Some combination of the above
- I don’t know
In general, how are software, licenses, and IT services procured?*
Software/Licenses
- We have regular, recurring renewals (e.g., annual, every 3 years)
- Our procurement is monthly or usage-based (e.g., managed service provider, software-as-a-service)
- We only procure these things ad hoc/as needed
- Some combination of the above
- I don’t know
What is the most important to you?
Management Preferences
Assess Your Current IT’s Value
Answer with your impression of the value your current IT provides to your organization.
How well do you think your organization handles its IT?*
Answer with your impression of the value your current IT provides to your organization.
- We have it all under control
- We get caught off guard sometimes
- It’s chaos!
What’s your current impression of how much your business spends on IT?*
Answer with your impression of the value your current IT provides to your organization.
- It seems very expensive
- It seems to be about right
- We only spend on our IT in an emergency, so it’s not very much
Are the IT tools you use providing value to your business in areas of finance, communication, sales, project management, etc.?*
Answer with your impression of the value your current IT provides to your organization.
- We rely heavily on our IT tools and couldn’t operate without them!
- We get by with what we have
- We hardly use any IT systems
Assess Your IT and Security
Tell us about your IT systems and base requirements.
Do you make use of off-site backup systems, such as Iron Mountain or a cloud service?*
- Yes, we use an off-site backup system.
- No, we don’t do backups.
- I don’t know what we do for backups.
Do you consider your current “recovery time from failure” acceptable?*
- Yes, we recover fine if something goes wrong.
- No, it takes us too long to recover from IT failures.
- I have no idea.
Are you using physical systems or virtual machines (e.g., VMware, Hyper-V, cloud)?*
- We use physical systems.
- We use virtual machines.
- I don’t know what we use.
Do you have formal IT policies?*
- Yes, we have recorded policies that we publish in our employee manual.
- No, we don’t have anything specific written down.
- Not that I’m aware of, but I’m not sure.
Are you required to follow certain compliance regulations (e.g., HIPAA, FISMA)?*
- Yes, we have stringent regulations we need to follow.
- No, we don’t need to worry about that.
- Not that I’m aware of, but I’m not sure.
What level of physical security do you have?*
- We have people on site to secure the premises.
- We have an electronic security system/alarm.
- Nothing
Do you have a managed on-site firewall?*
- Yes, we do.
- No, we don’t.
- I’m not sure.
Do you use and update antivirus and anti-malware software?*
- Yes, we keep it updated.
- No, we don’t really worry about that.
- I’m not sure.
Assess Your Support Services
Tell us about what support systems or subject matter experts you have.
Do you have a help desk or someone that end users can contact for assistance?*
- Yes, we have internal IT support staff
- Yes, we outsource our IT help desk
- There’s someone responsible for it, but they’re not a trained IT person
- No, we don’t really have anyone responsible for that
- I’m not sure if we do
Are your IT systems proactively monitored?*
- Yes, we use a monitoring tool
- Yes, by a third party or managed service provider
- No, we don’t have any monitoring
- I don’t know
Do you have IT experts who are experienced in cloud platforms, migration, and implementation?*
- Yes, we have in-house IT experts with cloud experience
- Yes, we have outside consultants with cloud experience
- No, we need subject matter experts with cloud experience
- We don’t have a definite need for the cloud
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