Business Productivity Suite
Virtual Presence packages made easy
Centrivity's Business Productivity Suite wraps the Virtual Presence applications customers need into a single package.
Learn more
The Business Productivity Suite includes:
| Exchange 2007 | Included |
| Mailbox Size | 2GB |
| Mailbox Storage | Pooled |
| MS Outlook 2007 / Entourage 2008 | Free Download |
| Office Communications Server | Included |
| Blackberry Enterprise Services | Available |
| Windows SharePoint Services | Included |
| Service Level Agreement | 99.99% |
By purchasing all of the components packaged as Business Productivity Suite, our customers save 20% off of individually priced items.
Learn more
Office in a Box
A simple idea with lasting benefit
The Office in a Box solution is a combination of all of our product and service solutions.
You should be focusing on your business
Companies often fail due to the minute details involved in running a business to include the information technology. To lower the risk and overhead involved, Centrivity has the answer: Office in a Box. Office in a box is a top down products and services view of IT.
Learn more
Companies often fail due to the minute details involved in running a business to include the information technology. To lower the risk and overhead involved, Centrivity has the answer: Office in a Box. Office in a box is a top down products and services view of IT.
Why Choose Us
We have been doing this for years
Centrivity has been an Internet Service Provider, Managed Services Provider since 1999. The parent company, Digicon, has been performing this same function for federal agencies since 1985. The customers we started with in 1985 are still customers to this day. This is a testament of the organization and our ability to meet the needs of our customers. Centrivity has a proven track record in information technology. We partner with our customers to make them successful. Their success is our reward.
Ten simple rules
Our people follow ten simple rules to ensure our customers receive excellence in service:
- Be the customer – Live the life of the customer and experience what they do. In our case the phrase is called “eating your own dog food”. Centrivity customer service will use the tools the customers do.
- Give memorable service – All of Centrivity should be focused on the customer…even the people who do not directly interact with the customer.
- Have product available – Customers cannot buy the product if the product is not available. Centrivity’s system management and monitoring provides alerting functionality as well as automatic restart and repair capabilities. The service level for the Centrivity products is 99.99%.
- Listen to complaints – Complaints are feedback in the highest order. Take every complaint and use it to make Centrivity better.
- Enable your people – All engineers will be given administrative access to give an immediate resolution and response. If there are billing issues, the first line should be able to provide a response to that as well.
- React fast – Engineers should work with pace and immediacy on customer issues. There should not be a roadblock that would cause a delay in a resolution.
- Be systems focused – If there is a problem with the way the customer support system works (or doesn’t), redesign the system immediately.
- Be curious – Encourage everyone in the company to ask questions and receive feedback information from the customer.
- Research the marketplace – All Centrivity employees should take good experiences from other companies and incorporate them into our customer support.
- Have fun – Have fun with the customers. It builds relationships. Relationships are business.
